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Orders and Returns

Exchanges

What do I do if I ordered the wrong item?

Returns

How to place a return request

What is the return policy?

Shipping and Delivery Options

What is the shipping policy?

What are the delivery options?

Orders

How do I cancel an order?

Where can I see my order history?

What are pre-authorization charges?

How to edit or cancel your Order?

How to create an order?

How to print a receipt?

Payment

What methods of payment are accepted?



Exchanges

What do I do if I ordered the wrong item?

Unfortunately, we do not allow exchanges on SkyBlue.com.  However, if you ordered the wrong item you are able to cancel an order within 60 minutes of placing said order. To cancel an order, follow the steps below: 

1. Contact SkyBlue Customer Service and tell them you would like to cancel an order.  

2. Give them the necessary information needed to cancel the order.  

If over 60 minutes has passed since you placed the order, you can return the item when you get it in the mail and order the item that you originally wanted to get.  


Returns

How to place a return request

If you ordered an item that you want to return, read our Return Policy to see if your item will qualify for a refund. 

Our refund policy is as follows: 

Most unopened items in new condition and returned within 90 days will receive a refund. Some items have a modified return policy noted on the product page. Items that are opened or damaged may be denied a refund or exchange.

Returns will be processed within 2-3 business days of submission. 

Once you have read the Return Policy, follow the instructions below to return your item. 

1. Log onto your SkyBlue.com account. Hover over the person icon in the top right hand corner of the website and click on 'My Account' from the drop down menu that appears.

2. From the list of icons that appear under 'My Account', click on the icon titled 'Orders'.

3. Here you can select the button called 'Return Item(s)'.

4. Now select the quantity of the item you want to return. Do this by clicking the drop down button in the column called 'Qty. to Return'. 

5. Once you have all the correct quantities marked for the items you wish to return, go to the bottom of the page and fill out the section titled 'Why are you returning these items?'. You need to put a response under 'Return Reason', 'Return Action', and 'Comments'. 

6. After this section is filled out, click the 'Submit Return Request' button at the bottom of the page. Now your return request has been submitted. 

What is the return policy?

Most unopened items in new condition and returned within 90 days will receive a refund. Some items have a modified return policy noted on the product page, Items that are opened or damaged may be denied a refund or exchange.

Returns will be processed within 2-3 business days of submission.

Shipping and Delivery Options

What is the shipping policy?

We ship all orders, within the continental US, via UPS ground from distribution centers across the country. We do not ship to Alaska or Hawaii or internationally. 

Your order will be processed and shipped within 24-48 hours (there is sometimes a small delay on weekends) and will be delivered, UPS ground between 3-5 business days. 
We do this to reduce costs and to bring our customers the best value possible.

What are the delivery options?

All of our packages are delivered via UPS Ground within the 48 continental United States. We do not currently ship to Alaska or Hawaii. 

You can ship to your own home address or to another address. Simply manage addresses within your account.


Orders

How do I cancel an order?

If you wish to cancel an order, you can do so within 60 minutes of placing an order on SkyBlue.com. To do so, follow the steps below: 

1. Contact SkyBlue Customer Service and tell them you would like to cancel an order. 

2. Give them the necessary information needed to cancel the order. 

An order cannot be cancelled after an hour because it will have been processed by then. 

Where can I see my order history?

If you want to view your order history, follow the steps below: 

1. Go to 'My Account'. The icon that 'My Account' is under is a silhouette of a person's head and can be found in the top right hand corner of the website. When you hover over the icon, scroll down until you reach 'My Account' and click on it. 

2. Look on the side bar for the section titled 'Order' and click on it. When you do this you will be able to see your previous orders. It will show you the order number, order status, order date and order total. On the right of this will be a button called 'Details'. 

3. If you click on 'Details', you will be able to see more information about your order. There will be buttons that give you the option to print the invoice of the order or download the PDF of the invoice, each under the title of the page, 'Order Information'. In addition to this, other details are shown under the following categories: 

- Billing Address: Here it shows the name and address of who is being billed, their email, phone number, and fax. It also has a payment part and shows what the payment method was and the payment status. 

- Shipping Address: In the shipping part it shows the name and address of where the package is going, their email, phone number and fax. It also has a shipping section where it lists the shipping method, whether it be by ground or by air, and the shipping status. 

- Shipments: The shipments section lists the number of items, the shipment ID, the tracking number, the date the product was shipped, the date delivered, and it has the option to view the same details previously shown, but in a new page. 

- Products: In the products section it shows the number of items, the SKU, the product name, price per unit, quantity and the total price. 

What are pre-authorization charges?

Once you place an order, you may see a pending authorization on your debit or credit card account in the amount of the estimated order total. While authorization holds are not actual charges, they allow your bank to reserve funds so the order can be processed. Authorization holds are temporary and only remain in effect until they expire, the card issuer removes the hold, or the authorization is settled. Once an item has shipped, the authorization hold is removed and charges will post to your debit or credit card account.

It’s possible that you may see multiple authorizations and/or charges on your account for an order. Authorization holds may be requested for individual items if your order ships in multiple shipments. You may also see any combination of the following:

An authorization hold in the amount of the estimated order total.

Posted charge(s) for shipped item(s).

New authorization holds for remaining items that haven't shipped.

If at any point an authorization hold request fails, SkyBlue.com automatically cancels the order. If you need help requesting the removal of an authorization hold, contact your card issuing bank.

How to edit or cancel your Order?

All orders will be held for 60 minutes before being processed. If you need to edit or cancel your order, please chat to our Customer Service team or send an email to support@skyblue.com with the changes to your order. 

How to create an order?

1. Go to any of the tabs to begin your search for the product you want. The tabs include: 'Shop by Need', 'Health & Care at Home', 'Kids & Baby', 'Pharmacy', 'Rehab & Fitness' and 'Vitamins'. 

2. When you find the item you want, click on it and it will take you to the item's page. 

3. From this page, you can choose the color, size, and quantity, if applicable. 

4. Next, click 'Add to Cart'. 

5. Once you add the item to your cart, you can select 'Go to Cart' and check out from there or continue shopping. 

Tutorial video:



How to print a receipt?

After you place an order on SkyBlue.com, you can easily print your receipt by following the steps below. 

1. Go to your profile by clicking 'My Account' in the top right hand corner. 

2. Select the tab titled 'Orders' on the left hand side of the 'My Account' page. 

3. For the order that you want a receipt from, select 'Details'. 

4. Under the title 'Order information', select 'Print'. 

5. When you click this, a new tab should pop up. Do the keystroke: 

For Windows: 'Ctrl+P'

For Macs: 'Command+P'

This will bring up a print screen where you can print the receipt.


Payment

What methods of payment are accepted?

We accept Visa, MasterCard, American Express and PayPal.

Note: Additional credit card verification may be needed before we process your order.

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